Mohana ("us," "our" or "we") recognizes the importance of privacy. We respect your desire to store and access your information in a private and secure manner. This Policy explains how we handle your Personal Information and Health Information. Your Personal Information is data that could be used to identify you. Your Health Information is data related to your health status.
This Privacy Policy governs the way in which we collect, use, maintain, and disclose information collected from users of our websites. These websites may include but are not limited to mohanahealth.com, and any other website or mobile software application owned or operated by Mohana (the "Platform"). This Privacy Policy applies to the Platform and all products and services (collectively, the "Services") offered by us. We are committed to providing you a secure, user-controlled Platform. At the same time, you share responsibility for maintaining privacy and security. We urge you to read this Privacy Policy carefully.
The Policy applies to all new and existing Mohana users. To use the Services, you must agree to the Privacy Policy. You may not use the Services if you do not agree to the Privacy Policy because it is part of the Terms of Service ("Terms"). Any capitalized terms not defined in the Privacy Policy have the same meaning as those in the Terms.
Our Terms of Service explains that, by using our Platform and signing up for services provided by Mohana or on our behalf by third parties with whom we contract, you are allowing us to collect, use and process your Personal Information, Health Information according to the Terms, the Product Consent and this Privacy Policy. If you have any questions about this Policy, please contact us at hello@mohanahealth.com. If you do not agree with the terms of this Privacy Policy, please do not use the Platform or Services.
By voluntarily giving us Personal Information and agreeing to have partner companies transmit your health data, you are consenting to our use of it in accordance with this Privacy Policy and our Product Consent. If you give Personal Information to us, you agree that such Personal Information may be transferred from your current location to the offices and servers of Mohana and third parties we authorize.
We follow the principles listed below to protect your privacy:
Mohana collects several types of Personal Information. Personal Information is data that could be used to identify you, either alone or when combined with other information. We gather this information from you when you buy our Services, subscribe to our newsletters, and use the Platform. You will also provide such information when you create a personal account and complete surveys and forms. When you communicate with us or request information from us we will collect Personal Information from you. Personal Information collected online can be combined with Personal Information collected offline.
The Personal Information we collect may include registration information, health information, self-reported information, user content and web behaviour
Registration Information is information that we collect when you register for Mohana. We use it to deliver our services to you, communicate with you, and to confirm your identity
Health Information is information that we collect when you enroll in our alpha, upload lab tests, and participate in surveys. You may upload pre existing lab test results from tests ordered by your doctor or insurance provider. We use your health information to make recommendations to you as part of our Services. We may use your health information in a de-identified, aggregated way for Mohana research. For research that we hope to publish, we will request separate permission through a Research Consent document. Any Research Consent is optional and voluntary. You are not required to agree to a Research Consent document to use the Platform or Services.
User Content is all information other than Health Information or Self-Reported Information provided by the users of the Mohana Services and transmitted, whether publicly or privately, to Mohana. User content may include data, text, software, music, audio, photographs, graphics, video, messages, or other materials. For example, user content includes comments made on Mohana blogs, Platforms, and emails to customer support.
Self-Reported Information includes information you provide in the Mohana questionnaire or in any other website surveys or forms. We may use your Self-Reported Information in a de-identified way for Mohana research.
Web Behavior is information on how you use the Platform (e.g. browser type, domains, page views). We may collect this information through log files, cookies, and web beacon, analytical and marketing technologies.
You can always refuse to supply the Personal Information that we request. If you do refuse to supply information, you may not be able to engage in certain Platform-related activities and receive certain Services and information.
We may collect non-Personal Information about you when you interact with our Platform. Non-Personal Information may include your browser name, type of computer, and the files you viewed on the Platform. Clickstream data, (i.e. a list of pages or URLs visited), and technical information about how you connect to the Platform, such as the operating system and the internet service providers used.
We may, in some cases, need to review this automatically collected data in combination with specific registration information to identify and resolve issues for individual users, detect fraud, etc. To the extent that we link this non-Personal Information with your Personal Information, this Privacy Policy governs our use of such information.
At no time shall your Personal Information, collected from you in accordance with this Privacy Policy be deemed to be an electronic health record or an electronic medical record for any purpose, including without limitation for purpose of compliance with the Health Insurance Portability and Accountability Act of 1996.
We may collect and use Personal Information for the following purposes:
The security of your Personal Information is important to us. We have adopted generally accepted industry standards for our data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your Personal Information, username, transaction information, and data stored on the Platform. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Please recognize that protecting your Personal Information is also your responsibility. We ask you to safeguard your account, account recovery, and other authentication information you use to access our services. You should not disclose your authentication information to any third party. You should also immediately notify us of any unauthorized use of your account. We cannot secure Personal Information that you release on your own or that you request us to release.
In addition, you may choose to disclose, through other means not associated with us, any part of your Personal Information. You may share this information with friends or family members, groups of individuals, third-party service providers, doctors or other health care professionals, or other individuals. We recommend that you make such choices carefully.
If you do choose to share Health Information with your doctor or other health professional, those data may become part of your medical record. Other health professionals and health insurance companies may be able to access the genetic data in your health record.
We will have no responsibility or liability for any consequences that may result because you have released or shared Personal Information with a third party. It is your responsibility to share Personal Information only with people you know and trust.
We reserve the right to update our privacy and security policies and practices from time to time at our sole discretion. We will employ commercially reasonable technical and organizational safeguards against unauthorized disclosure or access to your data or other personally identifiable information about you, consistent with our Privacy Policy. HOWEVER, YOU ACKNOWLEDGE THAT SECURITY SAFEGUARDS, BY THEIR NATURE, ARE CAPABLE OF CIRCUMVENTION AND Mohana DOES NOT AND CANNOT GUARANTEE THAT PERSONALLY IDENTIFIABLE INFORMATION ABOUT YOU WILL NOT BE ACCESSED BY UNAUTHORIZED PERSONS CAPABLE OF OVERCOMING SUCH SAFEGUARDS. IN PARTICULAR, OUR PLATFORM MAY BE USED TO ACCESS AND TRANSFER INFORMATION, INCLUDING PERSONALLY IDENTIFIABLE INFORMATION ABOUT YOU OVER THE INTERNET. YOU ACKNOWLEDGE AND AGREE THAT Mohana DOES NOT OPERATE OR CONTROL THE INTERNET AND THAT UNAUTHORIZED USERS (SUCH AS HACKERS) MAY USE VIRUSES, WORMS, TROJAN HORSES, KEYSTROKE LOGGERS AND OTHER UNDESIRABLE DATA AND SOFTWARE TO OBTAIN ACCESS TO OR DAMAGE OUR SITE OR TO ACCESS PERSONALLY IDENTIFIABLE INFORMATION ABOUT YOU. Furthermore, we cannot be responsible for any personally identifiable information about you that you release on your own, or that you request or authorize us to release.
We may disclose aggregated, or other non-Personal Information or information about our users without restriction. While we may disclose Personal Information about you in the ways described below and/or to the third-parties mentioned below, we will not share Health Information and Self-Reported Information:
If you no longer wish to use Mohana Services, you may close your account by sending a request to Customer Support at hello@mohanahealth.com. When closing an account, we remove all Personal Information within your account. However, Personal Information that you have previously provided will not be removed from ongoing or completed internal R&D or business activities that use the information (as de-identified statistical information). Similarly, if you close your account after you have separately agreed to the Research Consent document, any health information that you have previously given consent to use in de-identified form will not be removed from ongoing or completed studies. If you wish to have your data removed from our business partners, you must contact them separately. In addition, we keep limited information related to your order history (e.g., name, contact, and transaction data) for accounting and compliance purposes.
If your Personal Information changes, you may correct or update it on your Profile page. You may also correct or reset Personal Information entered into a survey, form, or feature by emailing a request to support at hello@mohanahealth.com and including the name of the specific survey, form, or feature.
You may find advertising or other content on the Platform that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these websites. We are not responsible for the practices employed by websites linked to or from the Platform. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing on and interacting with any other website, including websites which have a link to the Platform, are subject to that website's own terms and policies. We encourage you to read the Privacy Policies of each website that you visit. This Privacy Policy applies solely to information collected by Mohana.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our Platform (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the Platform.
Mohana uses cookies. A cookie is a small text file that is stored on a user’s computer when visiting certain websites. We use cookies or similar technologies to store session information. These cookies are only applicable within our Platform.
The length of time a cookie stays on your device or computer depends on its type. "Persistent" cookies stay on your device or computer until they expire or are deleted. "Session" cookies will only stay on your device or computer for as long as you are on our Platform.
You can modify your cookie setting by following the instructions provided by your browser. These instructions are usually found in the "Tools", "Help" or "Settings" tabs. If you set your browser to reject cookies, you may not be able to fully access and use our Platform. You can learn more about the choices provided by advertisers for individuals to decide how their information is collected and used by visiting the Digital Advertising Alliance, the Network Advertising Initiative or the European Digital Advertising Alliance.
We have the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the top of this page. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on the Platform prior to the change becoming effective. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the Personal Information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
The Platform and Services are intended for adults. Users under the age of 18 are not permitted to use the Services. The Platform is not directed to, and we do not knowingly collect or solicit Personal Information from, children under the age of 18. If we learn we have collected or received Personal Information from a child under the age of 18, we will delete that information. If you believe we might have any information from or about a child under the age of 18, please contact us using the contact information below.
California Civil Code Section § 1798.83 permits California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please contact us using the contact information below.
If you have any questions about this Privacy Policy, the practices of the Platform, or your dealings with us, please contact our designated Privacy Officer, Dora Jambor, via hello@mohanahealth.com.